Returns & Exchanges

At Something Went Wrong, we believe your home should be perfect even when life isn't, which is why we offer a 30-day window to return items that don't quite fit your space. Whether it's a style mismatch or a functional flaw, we are committed to making the restoration of your home as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order containing the item you wish to return to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all hardware, assembly manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.